Returns Policy
If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request on this website. Return requests must be raised within 14 days
For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy.
For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
Valid reasons to return an item
The delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
The delivered product is incomplete (i.e. has missing items and/or accessories).
The delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)
The delivered product does not match the product description or picture (i.e product is not as advertised)
The delivered product does not fit. (i.e. size is unsuitable)
Conditions for Returns
- The product must be unused, unworn, unwashed, and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered unworn.
- The product must include the original tags, user manuals, warranty cards, freebies, invoices,s and accessories.
- The product must be returned in the original and undamaged manufacturer's packaging/box. Do not put tape or stickers directly on the manufacturer's packaging/box.
NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.
